Privacy Policy

The website of Sukano AG (hereinafter referred to as “Sukano”) is subject to Swiss data protection law, particularly in accordance with the Swiss Federal Data Protection Act [Bundesgesetz über den Datenschutz, DSG] The EU recognizes that Swiss data protection law guarantees adequate data protection.

We thank you for your interest in our company. Data protection is particularly important to us. Use of the Sukano website is generally possible without providing any additional personal data. If a person would like to make use of specific services provided by our company through our website, additional processing of personal data may be required, however. If such additional processing of personal data is required or there is no other legal basis for such processing, we will generally obtain the consent of the data subject.

Personal data, such as the name, address, email address or phone number of a data subject, are always processed in accordance with the statutory data protection requirements. This Privacy Policy is intended by our company to inform the public about the type, scope and purpose of the personal data collected, used and processed by us. Furthermore, this Privacy Policy explains to data subjects the rights to which they are entitled.

Sukano has implemented numerous technical and organizational measures as the controller responsible for processing in order to ensure the smoothest possible protection of personal data processed through this website. However, internet-based data transmissions generally have security vulnerabilities so that absolute protection cannot be guaranteed. For this reason, every data subject is also free to transmit personal data to us by alternative means, such as by phone.

Contact Details of Controller and Data Protection Advisor in the Event of Data Protection Questions
The controller within the meaning of the law is Sukano. Data protection inquiries can be sent to us directly by mail, phone or email together with a copy of the ID or passport enclosed for identification of the inquiring person:
Sukano AG
Chaltenbodenstrasse 23
CH-8834 Schindellegi
Switzerland
Dr. iur. Reto Fanger, Attorney-at-Law
Company Data Protection Advisor
Phone +41 41 500 07 05
datenschutzberater@sukano.com
Contact Details of Data Protection Representative in the EU
The data protection representative of Sukano in the EU can be reached at the following address:
VGS Datenschutzpartner GmbH
Am Kaiserkai 69
20457 Hamburg
Germany
info@datenschutzpartner.eu
https://datenschutzpartner.eu/
Collection and Storage of Personal Data and the Type and Purpose of its Use
1. Visiting the Website
  When you visit our website at www.sukano.com, the browser used on your device automatically sends information to the server of our website. This information is then saved temporarily in a so-called log file. The following information is recorded without any action being taken by you and saved until automatic erasure:
  - IP address of the requesting computer
  - Date and time of access
  - Name and URL of retrieved file
  - Website from which access takes place (referring URL)
  - Browser used and possibly the operating system of your computer and the name of your access provider
  
  The aforementioned data is processed by us for the following purposes:
  - Guarantee of smooth connection to the website
  - Guarantee of convenient use of our website
  - Analysis of system security and stability
  - Other administrative purposes
  Under no circumstances do we use the collected data for the purpose of drawing conclusions about your person. Furthermore, we also use cookies (see Section 5 below) and analytics services (see Section 6 below) when you visit our website.
  
  Our website is based on the Pimcore platform, which is used for managing digital content and data. Pimcore is a software solution for Content Management (CMS), Product Information Management (PIM), and Digital Asset Management (DAM), developed by Pimcore GmbH (Salzburg, Austria)
  
  The technical implementation and hosting of our website are carried out by WOB AG. If personal data is processed via Pimcore, this is done exclusively on WOB's servers within the European Union (EU). Data is not shared with third parties unless required by law or necessary for fulfilling contractual obligations.
  
  For more information on Pimcore's data protection policies, please visit: https://pimcore.com/en/privacy.
2. Signing up for our Newsletter
  If you have explicitly given your consent by placing an order, we will send you our newsletter on a regular basis. To receive the newsletter, you only need to provide your email address and first and last name. It is possible to unsubscribe at any time, for example by clicking a link at the end of each newsletter. Alternatively, you can send your request to unsubscribe by email to media@sukano.com at any time.
  
  Our newsletter is sent via Evalanche, a platform provided by SC-Networks GmbH (Würmstraße 4, 82319 Starnberg, Germany), which we use through our service provider WOB AG. Evalanche is used for organizing, sending, and analyzing newsletters. The data you provide to receive the newsletter (e.g., email address) is stored on Evalanche’s servers in Germany, ensuring compliance with the strict data protection standards of the European Union (EU) and the General Data Protection Regulation (GDPR).
  
  Evalanche enables us to analyze our newsletter campaigns. When you open an email sent via Evalanche, a tracking pixel (web beacon) embedded in the email connects to Evalanche’s servers. This allows us to determine whether a newsletter email was opened and which links were clicked. Additionally, technical information (e.g., time of access, IP address, browser type, and operating system) is collected. This data is used exclusively for statistical analysis to optimize our future newsletters.
  
  If you wish to opt out of this analysis, you can unsubscribe from the newsletter. The lawfulness of data processing carried out before your unsubscription remains unaffected.
  
  Once you unsubscribe, the data stored for your newsletter subscription will be deleted from our systems and Evalanche’s servers, unless legal retention requirements apply. Data that we store for other purposes (e.g., customer relationships) remains unaffected.
  
  For more information on Evalanche’s data protection practices, please visit: https://www.sc-networks.de/datenschutz/.
  
  We have entered into a Data Processing Agreement (DPA) with Evalanche via WOB AG, obligating Evalanche to process user data in accordance with the GDPR and prohibiting the sharing of data with third parties.
3. Using our Contact Forms
  If you have questions of any kind, we offer you the opportunity to contact us by using the forms provided on our website. When you use these forms, we must receive the following information to know who sent the request and to respond to it:
  
  General contact form:
  - First name
  - Last name
  - Company
  - Job title
  - E-Mail
  - Country
  - Topics
  - Messages
  
  The personal data we collect for the use of the contact forms are automatically erased after the request you have made has been handled.
Sharing of Data
Transmission of your personal data to third parties for purposes other than those listed below does not take place. We only transmit your personal data to third parties, if:
- you have given your explicit consent to such,
- this is required to assert, exercise or defend against legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not having your data shared,
- in the event that there is a statutory obligation to transmission, and if
- it is permitted by law and required for the processing of contractual relationships with you.
Cookies
We use cookies on our website. These are small files that your browser generates automatically and are saved on your device (laptop, tablet, smartphone, etc.) if you visit our website. Cookies do not cause any damage to your device, do not contain any viruses, Trojan horses or other malware.

The cookie stores information that is produced in connection with the specifically device used. This does not mean, however, that we obtain direct knowledge of your identity.

When you visit our website, you can set the cookie banner from CookieHub that we use (https://support.cookiehub.com) to the level of cookie use:

Necessary Cookies: These cookies are required to ensure the functioning of our website.

Analytical Cookies:The use of these cookies is intended to make it more convenient for you to use our website. We use such session cookies to recognize that you have already visited individual pages of our website. These are automatically erased after leaving our website. Furthermore, we also use temporary cookies to optimize user friendliness. They are stored on your device for a certain defined period of time. If you visit our website again to use our services, it will automatically recognize that you were already at the website, made certain entries and had certain settings, so that you do not have to do this again.

Marketing Cookies: We also use cookies to record the use of our website statistically and to analyze this for the purpose of optimizing our offer for you. These cookies let us automatically identify that you were already on our website when you visit again. These cookies are automatically erased after a defined period of time.

Other Cookies: Cookies in this category have not been clearly categorized so far. Most browsers accept cookies automatically. You can configure your browser so that no cookies are saved on your computer or you always receive a warning before a new cookie is placed.
Analytics Tools
The analytics and tracking measures listed below and used by us are used for the need-based design of our website and for ensuring the ongoing optimization of our website. Furthermore, we use the tracking measures to record the use of our website statistically and to analyze this for the purpose of optimizing our offer for you. The respective data processing purposes and data categories can be found in the corresponding tracking tools.
1. Matomo
  For the purpose of need-based design and ongoing optimization of our website, we use Matomo, an open-source web analysis service (https://matomo.org/; hereinafter “Matomo”). Unlike third-party analytics tools, Matomo is hosted on our own servers, ensuring that your data remains under our control and is not shared with external providers.
  
  In this connection, pseudonymized use profiles are created and cookies (see Section 4) may be used. The following data may be collected:
  - Browser type/version
  - Operating system used
  - Referrer URL (the previously visited page)
  - Anonymized IP address (IP masking)
  - Time of the server request
  
  The information is used to analyze the use of the website, compile reports on website activities, and provide other services related to website and internet use for market research and user-friendly website design. This information is not shared with third parties. The IP addresses are anonymized to prevent direct association (IP masking). You can prevent the storage of cookies by adjusting your browser settings; however, doing so may limit the functionality of the website.
  
  The processing of data is based on your consent in accordance with Article 6(1)(a) GDPR. You have the right to withdraw your consent at any time and deactivate the cookies by adjusting the cookie settings (see chapter 5). By clicking "Accept," you consent to the use of Matomo cookies for analyzing the usage of our website. You can withdraw your consent at any time via the cookie settings.
  
  For more information on data protection related to Matomo, please visit: https://matomo.org.
2. Evalanche Friendly Captcha
  To protect our website from automated spam and abuse, we use Evalanche Friendly Captcha, a privacy-friendly CAPTCHA service provided by Friendly Captcha GmbH (Am Anger 3-5, 82237 Wörthsee, Germany; hereinafter "Friendly Captcha").
  
  Friendly Captcha helps to verify whether a website visitor is a human or an automated program (bot) without relying on tracking or user profiling. Unlike traditional CAPTCHA systems, Friendly Captcha does not collect or store personal user data beyond what is technically necessary for security purposes.
  
  For further information on Friendly Captcha's privacy policy, please visit: https://friendlycaptcha.com.
Social Media Plugins
On our website, we use social media plugins for the social networks LinkedIn and YouTube to increase awareness of our company. The responsibility for operation in conformity with data protection is ensured by the respective provider. These plugins are integrated through the so-called two-click method to ensure the best possible protection for visitors to our website.
1. LinkedIn
  We use components of the LinkedIn network on our website. LinkedIn is a service of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. On each individual visit to our website with such a component, this component causes the browser used by you to download a certain representation of the LinkedIn component. This process informs LinkedIn about the specific page of our website that you just visited. If you click on the LinkedIn “Recommend Button” while you are logged into your LinkedIn account, you can link the content of our pages to your LinkedIn profile. This allows LinkedIn to assign the visit to our website to your LinkedIn user account.
  
  This information is usually transmitted to a LinkedIn server in the USA and stored there. We have neither influence on the data that LinkedIn has collected nor the scope of the data collected by LinkedIn. We also do not know about the content of the data transmitted to LinkedIn. You can find details on LinkedIn’s data collection and your rights and settings options in LinkedIn’s privacy policy. You will find this information at https://www.linkedin.com.
2. YouTube
  So-called social plugins (“Plugins”) of YouTube are integrated on our website. The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. YouTube is an internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them, also free of charge. YouTube allows the publication of all kinds of videos, which is why complete film and TV shows, but also music videos, trailers and videos made by users themselves can be accessed via the internet portal.
  
  When one of the individual pages of this website, which is operated by the controller and on which a YouTube component (YouTube video) has been integrated, is visited, the respective YouTube component automatically causes the internet browser on the information technology system of the data subject to download a representation of the corresponding YouTube component from YouTube. You will find additional information about YouTube at https://www.youtube.com/about/. As part of this technical process, YouTube and Google receive information about which specific subpage of our website is visited by the data subject.
  
  If the data subject is logged into YouTube at the same time, YouTube recognizes which specific subpage of our website the data subject is visiting when a subpage containing a YouTube video is visited. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject. YouTube and Google always receive notification via the YouTube component that the data subject has visited our website if the data subject is logged into YouTube at the same time as visiting our website; this takes place regardless of whether or not the data subject clicks on a YouTube video. If the data subject does not want this information to be transmitted to YouTube and Google, he or she can prevent the transmission by logging out of his or her YouTube account before visiting our website.
  
  This information is usually transmitted to a Google server in the USA and stored there. The operator of this website has no more influence on this transmission of data. The privacy policy published by YouTube can be found at https://policies.google.com and provides insight into the collection, processing and use of personal data by YouTube and Google.
Rights of Data Subjects
You have the right to:
1. Request information about your personal data processed by us. In particular, you can request information about the identity and contact details of the controller, the processed personal data in and of itself, the processing purpose, the storage period for the personal data or the criteria for determining this period, the available information on the origin of the personal data, if such data were not procured from the data subject, possibly the presence of an automated individual decision and the logic on which the decision is based, as well as the recipients or categories of recipients to whom personal data are disclosed and the information in connection with any contract data processing.
2. Immediately request the rectification of your unimportant personal data or the completion of personal data stored by us.
3. Request the erasure of your personal data stored by us, unless processing is required for the exercising of the right to freedom of speech and information, for fulfillment of a legal obligation, for reasons of public interest or the assertion, exercise or defense of legal claims.
4. Request the restriction of processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful, but you have refused their erasure and we no longer need the data, but you need them to assert, exercise or defend legal claims or you have objected to processing.
5. Receive your personal data that you have provided us in a structured, common and machine-readable format, or request transmission to another controller.
6. Withdraw your consent given to us at any time. The consequence of this will be that the data processing that is based on this consent may not continue in the future.
7. To lodge a complaint with a supervisory authority. You can generally contact the responsible supervisory authority or our company headquarters in this regard.
Right to Object
You have the right to object to the processing of your personal data if there are grounds for doing so that arise from your particular situation or if the objection is aimed at direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation. If you would like to exercise your right of withdrawal or right to object, you only need to send an email to media@sukano.com.
Data Security
During a website visit, we use the widespread SSL/TLS procedure (Secure Socket Layer/Transport Layer Security) in connection with the highest encryption level supported by your browser.

We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological development.
Updating and Amending this Privacy Policy
This Privacy Policy is currently valid and this version is dated March 2025.

The ongoing development of our website and offers through it or on account of changes in legal or regulatory requirements may make it necessary for us to amend this Privacy Policy.

The latest version of the Privacy Policy can be found at all times on our website at https://www.sukano.com/ and be printed out.